You may cancel your order for any reason prior to shipping and we will provide a full refund. Any items cancelled after we have shipped your order will need to be returned to us at your expense before we can refund the full value of the items (but not the postage). Returned items must be sent back unused in their original condition.
Products we’re unable to accept back or cancellation
We will replace any customised item if it is faulty. But otherwise, we don’t offer returns or refunds on customised items unless they are faulty.
For reasons of health and hygiene we are unable to exchange or refund underwear/lingerie, control wear, hosiery and swimwear. No exchange or refunds are available for these items unless the hygiene strips and tags are still in place and the original packaging remains unopened/undamaged unless faulty.
How to make a return
- Contact us by calling 01579 345562 or by email to firstname.lastname@example.org .
- We will send you a returns note for free. You need to return this with your garments for them to be processed efficiently.
- Return the unworn garments to us in their original packaging.
- Then leave it to us. We will give you a full refund by the same method you originally used to pay for your order. We aim to complete the refund within 5 working days of receiving the returned items.
If you have not requested a return within 28 days of receiving your order, we will have assumed you are keeping the goods and will not authorise a return.
Delivery surcharges are considered a customer preference and will not be refunded unless the delivered goods are faulty.